1. The agreement

These Terms of Service are a binding agreement between you and Cribly (“we”, “us”, “Cribly”), covering your use of the Cribly platform, websites, mobile interfaces and APIs (together, the “Service”).

By creating an account, ticking the agreement box at sign-up, or using the Service, you accept these terms. If you are accepting on behalf of a company, agency or estate, you confirm you are authorised to bind it, and “you” means that organisation.

Our Privacy Policy explains how we handle personal data and forms part of this agreement. Read the Privacy Policy.

2. What Cribly is — and is not

Cribly is software for managing property. It helps owners, agencies and their staff record tenancies, raise invoices, collect rent through licensed payment providers, track maintenance, and give tenants a portal for their own tenancy.

It is important to be precise about what we are not:

We are not a landlord, letting agent, property manager or broker. We do not own, let, manage or inspect any property listed on the Service.
We are not a party to any tenancy agreement, renewal, notice or settlement made using the Service. Those are between the landlord or agency and the tenant.
We are not a bank, deposit-taker or escrow agent, and we do not hold client money as a stakeholder. Payments are processed by licensed payment service providers.
We do not provide legal, tax, valuation or investment advice. Templates, rent suggestions, market data and compliance prompts in the Service are informational and are not a substitute for professional advice.

You remain responsible for complying with the law that applies to you — including tenancy law in the state where a property sits, notice periods, rent-control and receipt rules, tax obligations, and any licensing your business needs.

3. Accounts and roles

You must be at least 18 and legally able to enter contracts. You agree to give accurate registration details and keep them current.

Organisations and staff

A Principal or agency account can invite staff — managers, accountants, agents, maintainers — and choose what each may see and do. The account holder is responsible for the acts and omissions of everyone they invite, for reviewing those permissions, and for removing access promptly when someone leaves.

Tenants

A tenant account exists to let a tenant see and act on their own tenancy: their agreement, invoices, payments, receipts and maintenance requests. A tenant’s access to the portal does not create any relationship of landlord and tenant between the tenant and us.

Security

You are responsible for keeping your credentials secret and for everything done under your account. Tell us immediately at support@cribly.ng if you suspect unauthorised access.

4. Plans, billing and renewal

The Service is offered on a free tier and on paid subscription plans. What each plan includes, and its price, is shown on our pricing page and in your billing settings at the time you subscribe.

Subscription charges are payable in advance for the billing period you choose, and are stated in Nigerian Naira unless we say otherwise.
Plans do not renew by themselves. Renewal is a payment you make yourself from your billing settings, and we remind you by email before your plan expires.
Subscription fees already paid are not refundable except where the law requires it, or where we have withdrawn a feature you paid for and cannot offer a reasonable equivalent.
If a subscription is not renewed, it stays usable for 7 days after it expires. After that it lapses: paid features stop, and you and your team can only renew or export your data until you renew. Your records are not deleted, you can still export them, and your tenants can still pay rent through the Service.
Discount codes and promotional pricing apply only on the terms stated with the code, and we may withdraw a code for future sign-ups at any time.

5. Transaction fees and commission

Separately from subscription charges, we charge the Principal a commission on rent collected through the Service, at the rate of their plan and capped per payment. The rate and the cap are shown before you enable collection.

Commission is charged on rent only. Deposits, service charges and every other payment carry none.
Commission is borne by the Principal, out of the rent. It is never added to a tenant’s bill.
Commission and any applicable Value Added Tax are calculated on the payment they relate to and itemised on the Principal’s statement, never bundled silently into rent.
An online payment carries our payment provider’s flat transaction charge, which the tenant pays at checkout and is shown before they pay. It is set by the provider and passed to it; we keep none of it. Paying the Principal directly carries no such charge.
We will give notice before any increase in our commission rates takes effect for your account.

6. Payments, payouts and reversals

Card, transfer and direct-debit payments are processed by licensed third-party payment service providers. When you or your tenant pay through the Service, you also accept the provider’s own terms.

Settlement timing is set by the payment provider and the banking system. We show the status we receive from them and cannot accelerate a settlement.
Where a payment is reversed, charged back or found to be fraudulent, we may reverse the corresponding records in your account and recover any commission already accounted for.
Payments recorded manually — cash, direct bank transfer, or a claim a tenant submits with proof — are recorded on the strength of what the Principal confirms. We do not verify money that never moved through the Service, and a receipt generated from such a record is the Principal’s confirmation, not ours.
You are responsible for the accuracy of the payout details you give us, and for any loss caused by details that are wrong.

7. Tenancy agreements and e-signatures

The Service can generate a tenancy agreement from your template or from a default, and can capture a tenant’s digital signature. Electronic signatures and records are admissible in Nigeria, and by signing electronically the parties intend to be bound.

The terms of any agreement are the parties’ own. We supply the mechanism, not the wording, and we do not review agreements for legal sufficiency.
A signed agreement is kept as a record. Its terms cannot be edited in place afterwards; a change of term is a new agreement, which is what renewal creates.
A renewal offered through the Service is an offer until the tenant signs it. Nothing in the Service serves a statutory notice to quit or any other notice the law requires you to serve in a particular form.

8. Tenant screening and identity checks

Where your plan includes them, the Service can run identity and credit checks — including BVN, NIN, corporate registry and open-banking checks — through third-party providers.

You must have a lawful basis and, where required, the individual’s freely given consent before running a check. Running a check on someone who has not applied to you is a misuse of the Service.
Results come from third-party sources. They are indicative, may be incomplete or out of date, and must not be the sole basis of a decision. Any screening score the Service shows is a convenience, not a recommendation.
You are responsible for how you use results, including complying with data-protection law and with laws prohibiting discrimination.
Checks are charged per check and may be rate-limited or capped. Charges are incurred whether or not the result is the one you hoped for.

9. Listings and the marketplace

If you publish a unit to the public marketplace:

You confirm you have the right to let it and that the description, photographs, rent and availability are accurate and current.
You must take down or update a listing as soon as it stops being accurate.
We may decline, edit the placement of, or remove any listing — for example where it appears fraudulent, duplicated, or breaches these terms — and we may limit how many listings a plan may publish.
We do not verify listings or vet enquiries. Applicants should satisfy themselves about a property and never send money to secure a viewing.

10. Acceptable use

You agree not to:

use the Service for anything unlawful, fraudulent, or designed to harass, intimidate or coerce another person;
upload malware, attempt to breach or probe our security, or access data that is not yours;
scrape, resell or redistribute data from the Service, or use it to build a competing product;
send messages through the Service that the recipient has not agreed to receive, or that breach communications or marketing rules;
misrepresent who you are, or list a property you have no right to let;
place undue load on the Service, or circumvent plan limits, rate limits or access controls.

11. Your content and our software

You keep ownership of everything you put into the Service — your records, documents, photographs, templates and messages. You grant us a limited licence to host, copy, transmit, display and back up that content strictly to operate and support the Service for you, and to comply with the law.

We keep ownership of the Service itself: the software, interfaces, branding and documentation. Nothing here transfers those rights to you. Feedback you send us may be used to improve the Service without obligation.

Where we publish aggregate market statistics, they are derived from de-identified data and never expose an identifiable tenancy, tenant or owner.

12. Third-party services

The Service integrates payment gateways, messaging providers, identity and credit bureaux, mapping and hosting providers. Those services are operated by others under their own terms and privacy notices. We choose them with care but we are not responsible for their acts, outages or decisions, and an integration may change or end if the provider changes or withdraws it.

13. Availability and support

We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and will try to schedule anything disruptive outside normal business hours where we reasonably can.

Support is provided through the channels listed in your account. Response times depend on your plan.

We take backups for our own continuity purposes. They are not a substitute for your own records: you should export and retain your own copies of anything you are legally required to keep.

14. Suspension, termination and your data

You may stop using the Service and close your account at any time from your account settings.

We may suspend or limit an account where:

fees are overdue after we have asked for them;
we reasonably suspect fraud, a security compromise, or a serious breach of these terms;
the law or a competent authority requires it.

Where the situation allows it, we will tell you first and give you a chance to put it right. We will give reasonable notice before ending an account for convenience.

After termination you may export your data for a reasonable period. We then delete or anonymise it, except where we must keep records to meet a legal obligation — financial and tax records in particular — or to establish or defend a legal claim.

15. Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that:

the Service is provided as-is, and we exclude implied warranties to the fullest extent the law allows;
we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, nor for indirect or consequential loss;
we are not liable for the conduct of a landlord, agency, tenant, vendor or applicant, for the condition or legality of any property, or for a decision you take on the strength of information in the Service;
our total liability arising out of or in connection with the Service in any twelve-month period is limited to the total amount you paid us in that period.

You will indemnify us against claims brought by a third party — a tenant, applicant, owner or authority — arising from your use of the Service in breach of these terms or of the law.

16. Changes to these terms

We may update these terms as the Service and the law change. Where a change materially affects your rights, we will give at least 30 days’ notice by email or in the Service before it takes effect. Continuing to use the Service after that date means you accept the change; if you do not, you may close your account and we will refund any subscription period you have paid for but not used.

The date at the top of this page is the version in force.

17. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State, Nigeria have jurisdiction.

Before starting proceedings, please raise the issue with us at support@cribly.ng so we can try to resolve it. Most problems are quicker to fix than to litigate.

If any provision of these terms is held unenforceable, the rest continue in force. Our not enforcing a right on one occasion does not waive it.

18. Contact

Questions about these terms: support@cribly.ng